Offerings: ECG can provide proactive administrative
support for your systems on a scheduled basis
with our Well-BabyTM support plan.
The Well-BabyTM plan provides regular
reviews of system operations that provide the
ability to identify and address any Problem areas
that may be developing before they become visible
to your end-users.
Consulting Services: ECG's broad experience
of providing services in a variety of network
computing environments has given our consultants
key insight into the needs of managing a network
on a day-to-day basis. We can utilize this experience
to help you streamline your network management
Offerings: In the event that you need emergency
services, ECG has the ability to respond both
quickly and with the most qualified support resource.
ECG proactive support customers have the added
advantage that our support engineers have full
knowledge of your system configurations available
before they arrive on-site.
ECG can provide on-site network administration
resources to supplement your existing staff on
a short or long-term basis. Additionally, ECG
can provide spot replacement of administrative
resources due to planned or unplanned staffing
Block Time Support Plan: ECG's block time support
plan allows you to pre-allocate funds for ongoing
and intermittent services expenses. This provides
the flexibility to utilize immediate available
support resources the way you need to when you
need them. ECG's block time never expires, is
utilized at billing rates based on the skill level
of the service provided, and can provide discounted
services costs based on the amount purchased.