The East Cobb Group, Inc.
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Support Services

The East Cobb Group, Inc. (ECG) can provide flexible support solutions to keep your network infrastructure operating smoothly and reliably. Through our experience in supporting network infrastructure in a wide variety of business environments, ECG has the capability to work with your staff to identify the support solution that best fits your business requirements, both technical and financial. ECG will then provide the level of services you need to keep your network systems functioning at its peak efficiency.

 

Solution Offerings:

Proactive Maintenance Offerings: ECG can provide proactive administrative support for your systems on a scheduled basis with our Well-BabyTM support plan. The Well-BabyTM plan provides regular reviews of system operations that provide the ability to identify and address any Problem areas that may be developing before they become visible to your end-users.

SysAdministration Consulting Services: ECG's broad experience of providing services in a variety of network computing environments has given our consultants key insight into the needs of managing a network on a day-to-day basis. We can utilize this experience to help you streamline your network management costs.

Reactive Maintenance Offerings: In the event that you need emergency services, ECG has the ability to respond both quickly and with the most qualified support resource. ECG proactive support customers have the added advantage that our support engineers have full knowledge of your system configurations available before they arrive on-site.

On-site Administration: ECG can provide on-site network administration resources to supplement your existing staff on a short or long-term basis. Additionally, ECG can provide spot replacement of administrative resources due to planned or unplanned staffing shortages.

Block Time Support Plan: ECG's block time support plan allows you to pre-allocate funds for ongoing and intermittent services expenses. This provides the flexibility to utilize immediate available support resources the way you need to when you need them. ECG's block time never expires, is utilized at billing rates based on the skill level of the service provided, and can provide discounted services costs based on the amount purchased.


 
 

The East Cobb Group, Inc. | 3710 Cherokee Place Marietta, GA. 30067 |(678) 697-9420 | Info@eastcobbgroup.com